Power to the User
Automation utility for Remedy ARS Mid-Tier and ITSM Suite
that empowers users to become more productive and satisfied
Automate your workday
Eliminate useless clicks
Record a macro for each of your daily tasks and become more productive and less stressed. Macros enable you to reduce your interactions with the ITSM Suite or the Remedy ARS Web Client (Mid Tier) to picking a macro from the list the macro bar, that's always visible and just one click away.
No need clicking your way to your forms. A macro will always open the form for you eliminating hundreds of useless clicks a day. No macro for a specific form? No problem, a macro can open the object list and find the form for you.
Powerful features without customization
With macros users can automate their workflows turning them into powerful features that don't require customizing of the ITSM Suite or your legacy ARS app.
Features
All the features that empower you to get the work done
Integrated macro bar
The macro bar seamlessly integrates into every BMC Remedy ARS or ITSM Suite window so that at all times each of user's daily workflows can be launched with just one mouse click.
Opening forms
Macros automatically open the necessary forms for the user. No clicking to the form required.
Variables
Variables make form completion, data updates and searches even more powerful.
Form completion
Macros can fill out all types of fields. They can even open dialogs and pick values from table fields.
Data updates
Macros can update data, for instance open the User Preference Form and enable logging or forward a ticket to a specific group with a default or variable text.
Automated Searches
Run your searches from anywhere without manually opening forms or clicking through menus. Additional keywords available, for instance BEGIN_OF_TODAY, END_OF_CURR_WEEK, etc.)
Access control
Access to the macro functionality can be limited to specific users. Every user sees only his own macros. Macros can be shared among users.
Question about Macros for Mid-Tier answered
General
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Macros are stored in a Remedy ARS form, so they never get lost, like they used to in the User Tool days.
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Macros are recorded and executed with the permissions of the current User, so the User can't bypass any business rules.
Compatibility
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BMC Remedy ARS Mid-Tier 7.x, 8.x, 9.x, 19.x, 20.x on-premises and SaaS, 21.x on-premises, 22.x on-premises and SaaS and the respective ITSM Suite versions.
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Edge, Internet Explorer 11, Chrome, Firefox and Safari.
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Not compatible with the User Tool.
Installation
On-premise installations
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Place the plugin folder in your Mid-Tier.
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Add one line to the bootstrap.js (no changes to the clientcore.js required).
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Relogin.
Saas installations
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Deploy custom workflow to your SaaS ITSM-instance.
Licensing
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The Macros utility is licensed per Domain (Mid-Tier URL excluding port, for instance http://our-itsm.com) so it is not constrained by how many users use it or how many applications you run on that particular domain.