Trusted by Leading IT-Organizations
By deploying Macros, Table Field Grabber, Drag & Drop Attachments
and other custom solutions for BMC Remedy Mid-Tier, leading IT-Organizations worldwide have achieved remarkable productivity and efficiency improvements.
Uninterupted productivity for
BMC Remedy Mid-Tier
Drag & Drop Attachments add-on enables you to grab multiple attachments and
as you'd expect drop them onto any attachment field
without having to add them one by one with a dialog window
STEP 1: Find files
Find files you'd like to add to your ticket.
STEP 2: Drag
Drag them over the attachment field you want to add them to and ...
STEP 3: Drop
Drop them and they will get automatically uploaded (added to you ticket).
Answers to your Drag & Drop questions
Compatibility
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BMC Remedy ARS Mid-Tier 7.x, 8.x, 9.x, 19.x, 20.x on-premises and SaaS, 21.x on-premises and SaaS, 22.x on-premises and SaaS and the respective ITSM Suite versions.
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Edge, Internet Explorer 11, Chrome, Firefox and Safari.
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Not compatible with the User Tool.
Installation
On-premise installations
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Place the plugin folder in your Mid-Tier.
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Add one line to the bootstrap.js (no changes to the clientcore.js required).
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Relogin.
Saas installations
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Deploy custom workflow to your SaaS ITSM-instance.
Licensing
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The Drag & Drop add-on is licensed per Domain (Mid-Tier URL excluding port, for instance http://our-itsm.com) so it is not constrained by how many users use it or how many applications you run on that particular domain.